Refund policy
Return & Refund Policy
Last updated: September 29, 2026
At AETHERIC, our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges due to a change of mind, incorrect size selection, incorrect shipping information, or other customer preference.
However, if you receive an item that is defective, damaged, or incorrect, we will work with you to resolve the issue.
Defective or Incorrect Items
If your order arrives with a manufacturing defect or you receive an item that is different from what you ordered, please contact us within 14 days of your order being marked as "Completed."
To submit a claim, please provide:
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Your Order ID
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Clear photos showing the defect or incorrect item
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A brief description of the issue
Claims should be submitted to:
PODpartner will review the claim and, if the issue is verified, may provide a replacement or refund.
Order Cancellations
If your order has not yet entered production, a cancellation or refund may be possible.
Once an order has entered production, it generally cannot be cancelled because each item is made specifically for the customer.
If you need to request a cancellation, contact us as soon as possible after placing your order.
Non-Returnable Situations
We do not accept returns, exchanges, or refunds for:
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Incorrect size selected by the customer
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Change of mind
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Color preference changes
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Incorrect shipping address provided by the customer
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Incorrect personal or order information provided by the customer
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Items that have been worn, washed, altered, or damaged after delivery
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Normal variations associated with made-to-order products
Damaged or Incorrect Orders
Please inspect your order when it arrives. If you believe you received a defective, damaged, or incorrect item, contact us within the 14-day claim period with the required photos and order information.
Do not send products back without receiving instructions first.
Questions
If you have questions regarding a return, refund, or defective product claim, please contact us at:
We will work with PODpartner to determine the appropriate resolution for verified product issues.
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